Frequently asked questions by Individual Members
Will my membership automatically renew ?
Your Aseema membership will automatically renew on the date of your next payment. Since we have an annual billing frequency, your membership will renew one year after the date of your initial payment.
How do I stop my membership from automatically renewing?
To avoid auto-renewal on your account, you can end your benefits by canceling from the app through your device settings. You will be able to use your membership until the date that your next payment is due.
How do I cancel for a class or service that I booked? What is your cancellation policy for classes or services ?
How can I cancel my membership?
If you’d like to cancel your membership, you can do it by sending us an email to firstname.lastname@example.org and it will be processed right away.
If you’d like help from a team member, you can:
- Call +971-55-1455767
- Email email@example.com
In order for us to assist you better, please have the following information ready:
- First and last name
- Email address used for membership purchase
When does cancellation take effect?
An early termination fee applies if you cancel at any time prior to the end of the Commitment Plan period. Your cancellation will take effect at the end of the membership month in which you cancel. After the Commitment Plan period, cancellation takes effect at the end of the membership month in which you cancel on a pro-rated basis. If a special refund circumstance applies to you, see below.
What is your refund policy?
Our fees, including the full monthly fee for any month (or portion thereof) elapsed (regardless of whether you used any service in Apps during that month), and any sign-up or registration fee, are nonrefundable except as set forth below: (1) If you are canceling your membership within 5 days (or such other period as required by law) of your initial purchase, we will refund the full amount of such initial purchase. (2) If your membership is cancelled due to any of the following: pregnancy, medical reason prior to the end of a period for which you have incurred a charge, then, with the exception of any fixed upfront fee we may have charged, we will refund any unused portion of such period. (3) If we terminate your membership (as opposed to you canceling your membership), prior to the end of a period for which you have incurred a charge, with the exception of any fixed upfront fee, we will refund any unused portion of such period on a pro rata basis. (4) If you cancel your membership and are entitled to any refund, we reserve the right to charge a fee to cover the cost to us of any administrative or other services you may have used prior to your cancellation, to the extent permitted by law.
Once we receive your request for a refund, our business office personnel will conduct a detailed review and inquiry. If they find that the refund is elibible, they will acknowledge the same to you. The refund would be processed. The following are anticipate timelines of the process:
- After we process the refund, it can take your bank up to 30 days to release the funds to you.
- Please allow up to 4 to 6 weeks from the time the refund is requested to receive the refund.
Aseema is committed to providing the best possible levels of service an care throughout your entire experience with us. If you have any questions on obtaining your refund or any of the content above, please do contact us on any of the following:
- Email address : firstname.lastname@example.org
- Contact Telephone: +971-55-1455767